Commerce & Food Operations System
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My role CTO · Product & Operations Systems Lead
Overview
This work grew from operating the business itself. I owned the customer journey and the systems behind it: subscription logic, meal planning, ordering, payments, kitchen production, delivery operations, support, retention, and reporting.
The result is not one isolated app. It is a connected operating model across web, mobile, kiosk, staff, and backend surfaces, shaped by the realities of running food and commerce businesses in production.
Key decisions
- Modelled product logic around real kitchen and delivery constraints instead of forcing operations into a generic commerce template.
- Connected customer acquisition, ordering, fulfilment, support, and retention data into one accountable operating flow.
- Moved critical customer and staff journeys toward monitored, supportable production systems with clearer recovery paths.
Evidence
- Customer web, Flutter mobile and kiosk ordering surfaces
- Subscriptions, payments, kitchen, delivery and lifecycle workflows
- Operational reporting, support automation and production monitoring
Technologies Used
- Flutter
- Vue
- Laravel
- Payments
- Subscriptions
- Operations
- CRM
- Automation
